Terms and Conditions

Refund Policy
We do not accept returns and will not refund any purchase.
Contact us within 10 business days of receiving your item as long as it is not damaged or used and we will issue a store credit once the item is shipped back to Crimson Willow. You must contact us prior to sending in items for exchange.

Notify us by email that you will be sending an item back.
Send exchanges to 3400 Blue Ridge Blvd Independence MO 64052
Customer is responsible for shipping charges.
Crimson Willow will pay shipping charges if the return reason was caused by Crimson Willow.
All sales are final on sale items. No store credit will be issued.
Repairs
Within 6 months of purchase, Crimson Willow will make repairs to a damaged product if the repair is a result of an error on our part. After 6 months, the customer is responsible for the cost of repairs and shipping. The customer is also responsible for the cost of the repair and shipping of any repair that is not caused by Crimson Willow.


Leather and Cowhide Care
Crimson Willow uses only the best, authentic and real materials to construct your bag.
We are not responsible for item wear that is a result of customer use. This includes, but is not limited to; constant rubbing, heavy packing, misuse or harsh environmental conditions. Proper care for leather items such as conditioning and proper cleaning will ensure the longevity of your item(s).



Common Questions

How long will it take for my order to ship?
Orders ship within 1-2 business days, unless stated otherwise.
How long will it take my order to ship if additional changes are being added?
3-5 business days

Will I receive the bag in the picture?
Yes, we will send you the exact bag in the picture.

Where are Crimson Willow's products made?
All of our leather products are proudly made right here in the USA!
All other items such as clothing/accessories are made by various manufacturers.

Can we ship outside the US?
Yes, appropriate shipping fees apply